04 Jan 2010

Google now offers Pay Per Call indirectly

6 Comments internet marketing training, local advertising

If local advertising companies aren’t already quaking in their boots with Google’s recent blitz of new enhancements in local– Place Pages, Favorite Places, Caffeine, ad extensions, sitelinks, Fixed Fee Listings (yes, the beta was over due to poor performance), and so forth.  

We’ve known for a few months that you can do Pay Per Call on Google AdWords.  You merely set up a mobile PPC campaign targeting anything but phones that have rich web experiences– so basically anything but an iphone.  And then you can specify a phone number instead of a url.  Thus, a click is a call– and now you’re doing Pay Per Call.

Today, Google AdWords Support sent out a blast email saying that your phone number can appear in your mobile ad on full web browser phones– so they’re extending this feature to iphones.  Now that’s scary.

// begin AdWords letter

Dear AdWords Advertiser,

We’re pleased to announce that beginning in January, your location-specific business phone number will display alongside your destination url in ads that appear on high-end mobile devices. Users will be able to click-to-call your business just as easily as they click to visit your website. You’ll be charged for clicks to call, same as you are for clicks to visit your website.

How will phone numbers appear in my ads?

Based on the customer’s geographic location, the phone number and closest business address will appear as a fifth line of ad text when the ad appears on mobile devices with full HTML browsers (e.g. iPhone, Android, Palm WebOS).  

Where will I be able to see the results?

At launch, you’ll be able to view calls from your ads on your Campaign Summary page within AdWords from the “click type” segment option under the “Filter and Views” drop down. 

How will I be charged for phone calls I get from my ad?

The cost of a click to call your business will be the same as the cost of a click to visit your website.

What actions should I take?

If you’d like your ads to show location-specific phone numbers when displayed on mobile devices, make sure that your campaign is targeting iPhones and other mobile devices with full HTML browsers, and that you have included phone numbers with your business addresses in the locations under your Campaign settings.

If you would prefer your ads not show phone numbers, simply remove the phone number from the business listings included in your campaigns targeting mobile devices.

We hope this new feature enables you to connect more easily with your potential customers. If you have any questions or feedback, please email us at ctc-feedback@google.com


The Google AdWords Team

Google Inc.

1600 Amphitheatre Parkway

Mountain View, CA 94043

// end Google AdWords letter

Also consider also how Google’s market share in Local has increased from 15% to 26%, making them the clear leader in local now (they weren’t last year– it was SuperPages).  See TMP Direction Media and Comscore’s findings.  

Google can easily increase their market share if they decide to force more Local 7 pack or Local N pack into the search results.  Many SEOs have lamented how soon all real estate on Google will be for sale.  Looks like Google can take a page (pun intended) from Baidu, even though Baidu is taking a page from Google and reducing the number of ads and identifying paid ads.

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written by
Dennis Yu is the CTO of BlitzMetrics. He is an internationally recognized lecturer in Facebook marketing, having been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, Fox News, and CBS Evening News. He is also a regular contributor for Adweek's SocialTimes column. Dennis has held leadership positions at Yahoo! and American Airlines. He studied Finance and Economics from Southern Methodist University and London School of Economics. Besides being a Facebook data and ad geek, you can find him eating chicken wings or playing Ultimate Frisbee in a city near you. You can contact him at dennis@blitzmetrics.com, his blog, or on Facebook.
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6 Responses to “Google now offers Pay Per Call indirectly”

  1. Reply uberVU - social comments says:

    Social comments and analytics for this post…

    This post was mentioned on Twitter by dennisyu: Google now offers Pay Per Call indirectly http://is.gd/5MFNa

  2. Reply Tom says:

    Surprised, just 1 year and google switched spots with yellowpages, so i can only imagine what next year will look like. I wonder if google is going to start involving the nexus phone in some of this.

  3. Reply Rahul says:

    After clicking ” click type” option on segment menu, the call rows show zero value for my campaigns.
    Also i checked devices box, so that ads will be visible on iphones, computers and laptops.
    What can i do to get pay per call data for my existing campaign?

  4. Reply Dan Perach says:

    most ppc traffic comes from non mobile devices, ie. laptops and desktop computers!

    Why or why haven’t we yet seen call tracking for all adwords campaigns, including call recording and call outcome tracking, similar to the total track system that reachlocal.com has been offering for so long?

  5. Reply Dan Perach says:


    Google Voice is not integrated with Adwords

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