Dennis Yu

customer service

In order to get your customers selling for you, you first need to interview them.

This doesn’t mean getting a testimonial on customer service but conducting an actual interview like a journalist might. This can also extend to any kind of exchange between you and the consumers, such as speaking engagements, podcasts, and articles. To fix this, you should shift the perception to maximize authority. How to get your customers …

In order to get your customers selling for you, you first need to interview them. Read More »

Hotwire.com: The blunder of not valuing your most important customers

This morning, after booking the next set of hotels for the upcoming week, I got an offer from Hotwire for $10 off my next booking. I revel in working the system to my advantage, so I tried to claim it. They told my Fancy Hands assistant it was for new customers only. How often do you see offers for …

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Shoemoney has no shoes. Don’t let this happen to you!

This past weekend, ThinkTank attendees stayed at a beachfront hotel– a beautiful resort on the coast, north of San Diego.  A perfect stay, except for the scene created by a rude hotel employee.  In his defense, he’s got a stressful job– working 80-90 hours a week, primarily wandering about the bar and being social with …

Shoemoney has no shoes. Don’t let this happen to you! Read More »

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