COX Cable is taught a lesson by the former head of social customer care of GoDaddy

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They charged him $25 for his debit card being declined.

Here’s what happened:

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Do you think cable companies should be even be on social channels if they are not equipped to handle issues? Or is it a necessity, like having a call center?

We, ourselves, are having a nightmare with Comcast trying to get business internet. It’s been 10 days, 5 different people, and still no clear answer on when we might get either a visit for a site inspection or to get internet.

Is it a lost cause for certain service companies to be in social channels if their core service is broken?

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