Tag Archives: american Airlines

What I’ve learned after giving over 730 professional speeches

I was terrified the first time I spoke at a conference It was in front of 2,000 people as a keynote address, representing American Airlines, discussing the future of CRM. Standing backstage, my adrenaline was pumping. I couldn’t remember what I was going to say. You know the feeling when… Read more »

How to lose $293.60 on Southwest Airlines

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Buried on page 7 of a 36 page document is a change that Southwest quietly implemented on┬áSeptember 13th.     If you don’t check in within 10 minutes of your flight, you lose ALL of your funds. No exceptions.   I found this out the hard way at the ticket… Read more »