Dennis Yu

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Hotwire.com: The blunder of not valuing your most important customers

This morning, after booking the next set of hotels for the upcoming week, I got an offer from Hotwire for $10 off my next booking. I revel in working the system to my advantage, so I tried to claim it. They told my Fancy Hands assistant it was for new customers only. How often do you see offers for …

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