Tag Archives: customer service

How to complain and get your way effortlessly

      Comments Off on How to complain and get your way effortlessly

Hotwire make a mistake in my reservation. Hey, service failures happen and customer service managers have attitude. But this post is not about that– it’s about how to get your way without the stress of going round-and-round. Here’s what happened, if you’re interested. What matters is when you need to… Read more »

Hotwire.com: The blunder of not valuing your most important customers

This morning, after booking the next set of hotels for the upcoming week, I got an offer from Hotwire for $10 off my next booking.     I revel in working the system to my advantage, so I tried to claim it. They told my Fancy Hands assistant it was for new customers only…. Read more »

Shoemoney has no shoes. Don’t let this happen to you!

This past weekend, ThinkTank attendees stayed at a beachfront hotel– a beautiful resort on the coast, north of San Diego.  A perfect stay, except for the scene created by a rude hotel employee.  In his defense, he’s got a stressful job– working 80-90 hours a week, primarily wandering about the… Read more »