Tag Archives: Hotwire

How to complain and get your way effortlessly

Hotwire make a mistake in my reservation. Hey, service failures happen and customer service managers have attitude. But this post is not about that– it’s about how to get your way without the stress of going round-and-round. Here’s what happened, if you’re interested. What matters is when you need to… Read more »

Hotwire.com: The blunder of not valuing your most important customers

This morning, after booking the next set of hotels for the upcoming week, I got an offer from Hotwire for $10 off my next booking.     I revel in working the system to my advantage, so I tried to claim it. They told my Fancy Hands assistant it was for new customers only…. Read more »

Hotel Booking Secrets Revealed!

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Sad, but I found out that I flew 306,000 miles last year and spent over 200 nights in hotels. And after a few years of living in hotels across this planet, you, lovely reader, get to benefit from my mistakes. Airbnb.com is disrupting the hotel industry If you haven’t heard,… Read more »